Service Advisor

Service Advisor – Gerald Kia Naperville 

Tired of working bell to bell?

Does 45 hours and a 5 day work week sound good to you?

When was the last time you got to take an hour lunch break?

We are close to completion of a 20 bay addition to the shop, as a result we need more service advisors now.

Monday - Friday 8-6 (Service is closed 12:00-1:00 for lunch)

Saturday 7-2 (Once per month with a day off during the week )

Job Description

We are looking more than just Service Advisors, we need people skilled in customer service. 

Experience with Hyundai, Genesis, or Kia preferred. 

Experience with Dealertrack and X-Time a plus.

Must have a history of good CSI!

Job Responsibilities/Skills

• Customer interaction: Greeting customers promptly and courteously, actively listening to their vehicle concerns, and explaining potential repair needs clearly.
• Organizational skills:Managing multiple repair orders simultaneously and keeping accurate records.
• Computer proficiency:Familiarity with dealership management systems for scheduling, repair order creation, and customer information.
• Vehicle inspection: Performing basic visual inspections of the vehicle to identify potential problems.
• Repair order creation: Writing detailed repair orders, including symptoms, suggested repairs, parts needed, and estimated costs.
• Cost estimation: Providing accurate cost breakdowns for repairs, including labor and parts.
• Communication with technicians: Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
• Service scheduling: Scheduling appointments for maintenance and repairs.
• Customer updates: Keeping customers informed about the status of their vehicle repairs.
• Warranty verification: Checking warranty coverage for necessary repairs.
• Selling services: Recommending additional services or maintenance based on vehicle needs, provide accurate estimates of repair or maintenance costs.
• Keep customers informed: Follow up on each repair and keep customers informed of progress or delays
• Completed repairs: Notify customers when vehicles are ready for pick up
• Cashiering: Review and explain repairs and associated costs with customers
• Customer Satisfaction: Handle minor customer concerns and complaints
• Customer satisfaction escalation: Keep Service Manager & Director informed of all problems or potential problems
• CSI: Maintain Customer Satisfaction Index score at or above regional and disrict average

Benefits

• Pay range for this position: $52,000 - $120,000.
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.
• Available Benefits include medical insurance with HSA options that include employer contribution to your HSA.  Dental Insurance, Vision Insurance, Life Insurance.
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match 
• Ancillary supplemental products available.