Service Advisor – Automotive
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits
Pay range for this position: $36,000 - $77,000
Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
Available Benefits include medical insurance with HSA options that include employer contribution to your HSA  
Dental Insurance, Vision Insurance, Life Insurance
Paid Maternity Leave
PTO after 90 days of employment
Vacation up to three weeks depending upon years of service
401k retirement account with annual lucrative employer match 
Ancillary supplemental products available.
About
The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!
We have succeeded in our endeavors because of a profound respect for our customer.  The name Gerald stands for honesty and the highest standard of excellence.
The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service. 
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

We have an immediate opening for a Part-Time Receptionist position in Matteson covering our Kia store. This role will have a positive impact on the success and efficiency of daily operations in a dealership setting. The ideal candidate will communicate well with all levels in an organization, enjoy problem solving, be comfortable with technology, and possess an outstanding attendance record.  
Essential Functions:

Answer incoming calls.
Perform clerical duties such as data entry, scanning, filing, and various other office duties.
Stock supplies and refreshements.
Understand and follow receptionist policies and procedures.
Other duties as assigned by the management team.
Competencies:

Pleasant customer demeanor
Ability to take personal responsibilty
Learn quickly and work independently
Attention to detail
Adapt to change
Communication and collaboration skills
Computer proficency
Flexibility to adjust duties as needed
Hours:
This is a part-time position.  The hours are typically Monday, Wednesday, Thursday, Friday from 4/5pm to 9pm, and Saturday from 9am to 5pm.  
Education / Experience:
High School Diploma or GED.  Experience is preferred, but not required. We will offer training and support to the right candidate. Good job references are required.
Benefits:

Pay range for this position: $15.00-$18.00 (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)
PTO after 90 days of employment
401k retirement account with annual lucrative employer match (If eligible)
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

The Gerald Auto Group has an opening in the Matteson Auto Mall for our newly remodeled Kia location.  This is a great opportunity for someone who is motivated and ready to learn and grow. 
Job Responsibilities

Submit claims and ensure proper payment is received
Post warranty payments and make accounting adjustments as required
Rental fleet management
Extended service contract and maintenance claim submission
Complete assigned tasks in accordance with Warranty Policies and Procedures
Ensure proper compliance measures are followed
Education and/or Experience
Dealership cashier, office, or service experience preferred.  Extensive training will be provided to ensure success.  
Compensation
Compensation is based on experience.  
Benefits

Pay range for this position: $50,000 - $60,000
Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
Paid Maternity Leave
PTO after 90 days of employment
Vacation up to three weeks depending upon years of service
401k retirement account with annual lucrative employer match 
Ancillary supplemental products available
About
The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!
We have succeeded in our endeavors because of a profound respect for our customer.  The name Gerald stands for honesty and the highest standard of excellence.
The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.