Service Advisor/Team Service Manager(TSM) - Automotive Gerald Hyundai
As a Team Service Manager, you will have your own team of technicians and client base. A department within a department.
Great income potential
**Looking for individual with great customer service skills & focus on customer satisfaction with every customer.
UNDER 10 HOUR SHIFTS WITH HOUR LUNCH(4 WEEKDAYS) & UNDER 9 HOUR SHIFT SATURDAYS
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome, confident & satisfied that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. This position is not a remote job and is within the the Facility. Address is 209 Hansen Boulevard, North Aurora next to Woodman's grocery store. This is not a remote position.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
Pay range for this position: $50,000 - $120,000
Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.
Available Benefits include medical insurance with HSA options that include employer contribution to your HSA. Dental Insurance, Vision Insurance, Life Insurance.
Paid Maternity Leave
PTO after 90 days of employment
Vacation up to three weeks depending upon years of service
401k retirement account with annual lucrative employer match
Ancillary supplemental products available.
About
The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!
We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.
The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
