Automotive Service Appointment Coordinator – Call Center
Full-time position
Gerald Auto Group | Naperville, IL
Are you confident on the phone, motivated by goals, and looking for an opportunity where your performance makes a difference?
Gerald Auto Group is looking for motivated, dependable, and results-driven individuals to join our Centralized Service Scheduling Team.
This is not a traditional receptionist position. Our team handles a high volume of inbound and outbound customer calls, helping customers schedule service appointments across 15 dealership locations throughout the Chicagoland area.
You will play an important role in keeping our service departments running efficiently while providing an excellent experience for our customers.
We are looking for people who enjoy talking with customers, are comfortable making outbound calls, take pride in achieving goals, and want to be part of a team where hard work and results are recognized and rewarded.
What You'll Do
- Handle a high volume of inbound and outbound customer calls.
- Schedule automotive service appointments and help customers find convenient appointment times.
- Make outbound calls to customers due for maintenance, follow up on recommended services, and contact customers who haven't visited recently.
- Work with customers to identify their needs and turn opportunities into scheduled appointments.
- Confirm appointments and follow up with customers to help ensure they arrive.
- Communicate with service departments across our 15 dealership locations.
- Maintain accurate customer information and appointment details.
- Meet individual productivity, appointment-setting, and performance goals.
What Makes Someone Successful in This Role?
We are looking for someone who:
- Has a confident, friendly, and professional phone presence.
- Enjoys talking to people and is comfortable making outbound calls.
- Is motivated by goals, performance, and earning additional income.
- Can manage multiple conversations and tasks without losing attention to detail.
- Is dependable, organized, and takes ownership of their responsibilities.
- Works well in a fast-paced, team-oriented environment.
- Is comfortable receiving coaching and working toward measurable results.
- Previous call center, appointment scheduling, customer service, or automotive experience is preferred, but we are willing to train the right person.
Benefits
- Hourly pay: $18.00–$20.00/hr (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)
- Monthly performance bonus opportunity: up to $1,500+ based on individual productivity and performance.
- Medical insurance with HSA options, including an employer HSA contribution.
- Dental and vision insurance.
- Life insurance.
- Paid maternity leave.
- PTO eligibility after 90 days.
- Vacation benefits up to three weeks, based on years of service.
- 401(k) retirement plan with employer matching.
- Additional voluntary insurance benefits.
We believe in rewarding employees who consistently perform, take initiative, and contribute to the success of the team.
Schedule
- Full-time, 40 hours per week
- Five working days per week
- Monday–Saturday availability required
- Department hours:
- Monday–Friday: 7:00 AM–6:30 PM
- Saturday: 7:00 AM–3:00 PM
- Schedule flexibility is important to ensure proper department coverage
Qualifications
- High school diploma or equivalent.
- Strong verbal communication skills.
- Reliable attendance and professional demeanor.
- Ability to successfully pass a background check and drug screening.
Why Gerald Auto Group?
Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our reputation is built on treating our customers and employees with honesty and respect.
When you join Gerald Auto Group, you become part of an established organization that values teamwork, accountability, and individual achievement.
This is an opportunity to build a career with a growing automotive group, develop valuable customer service and communication skills, and earn additional compensation based on your performance.
If you are dependable, confident on the phone, and motivated to succeed, we want to hear from you!
We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.