Be the voice of one of Chicagoland's most established automotive groups!
Are you someone who enjoys helping people, communicates confidently, and takes pride in making a great first impression?
Gerald Auto Group is looking for friendly, professional, and dependable individuals to join our Customer Service Team in Naperville.
In this role, you will be the first point of contact for customers calling our family of 15 dealerships throughout Chicagoland. You'll help callers get where they need to go by answering questions, understanding their needs, and connecting them with the right department or team member.
This is more than a traditional receptionist position. You'll work in a professional, team-oriented office environment where organization, communication, and customer service are important every day.
What You'll Be Doing
Answer incoming customer calls for 15 dealership locations
Welcome callers with a friendly, professional, and helpful attitude
Listen to customers, understand their needs, and connect them with the appropriate dealership department or employee
Assist with general dealership questions and direct customers to the right resources
Navigate computer systems and phone technology to efficiently handle customer requests
Document customer information and call details when needed
Work with dealership employees and departments throughout the organization
Help ensure every customer has a positive experience when contacting Gerald Auto Group
We are looking for someone who is:
Friendly, approachable, and comfortable speaking with people over the phone
Articulate with strong verbal communication skills
Organized and able to manage multiple tasks at once
Comfortable working with computers and learning new technology
A good listener who can quickly understand what a customer needs
Professional, dependable, and punctual
Positive, team-oriented, and takes pride in doing a job well
Previous experience in customer service, hospitality, hotel front desk, medical offices, reception, administrative support, or call centers is helpful but not required.
We are willing to train the right person!
Why Join Gerald Auto Group?
We believe in providing a stable work environment, treating our employees with respect, and recognizing the contributions they make to our organization.
Established, family-owned automotive group with a history dating back to the 1930s
Professional office environment in Naperville
Full-time and part-time opportunities
Training and support to help you succeed
Opportunities to grow within a multi-location organization
A friendly, team-oriented work environment
Full-time and part-time positions are available
Full-time:
40 hours per week, five days per week
Monday–Saturday availability required
Part-time:
- Flexible hours may be available based on business needs
Department hours:
Monday–Friday: 7:00 AM–6:30 PM
Saturday: 7:00 AM–3:00 PM
Qualifications
High school diploma or equivalent
Professional communication skills
Reliable attendance and punctuality
Ability to pass a background check and drug screening
Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our success is built on treating customers and employees with honesty, respect, and integrity.
When you join Gerald, you become part of an established organization that values its employees and believes in providing opportunities for long-term growth.
Interested in joining our team?
If you enjoy helping people, have a professional phone presence, and are looking for a stable opportunity with a respected organization, we would love to hear from you!
We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, or any other classification protected by applicable federal, state, or local laws.