Service Director


Gerald Hyundai
North Aurora, Illinois

Service Director

Gerald Auto Group, North Aurora, Illinois

The Service Director will lead a team of service professionals to deliver exceptional value to our customers on a continuous basis. He or she will plan, train, lead, and monitor the performance of service advisors, technicians and parts specialists to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service & Parts Director must have managerial experience and leadership qualities. He or she must be willing to accept accountability for operational and financial performance for the service parts departments.

Some post-secondary education (degree, coursework, certification, etc.) preferred and at least five years of experience in automotive service and parts/accessories that includes some supervisory or management experience. Strong leadership and motivational skills with high customer service expectations, excellent communication and interpersonal skills, and good computer skills are required. Certification by the National Institute for Automotive Service Excellence (ASE) is highly preferred.

 

RESPONSIBILITIES

Oversees the management and daily operations of the Service Department

Motivates and develops staff through coaching, mentoring, and training

Ensures stated goals are met

Manages budget and finances

Manages and mentors staff, including recruiting/hiring/training of all employees, payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.

Ensures compliance with all applicable federal and state laws and all company policies

Guarantees customer satisfaction in all areas

Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed

Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred

Five years progressively responsible management experience

Experience in supervising and managing staff

Knowledge of budgeting, forecasting, staffing, and scheduling

ASE certification (or is willing to obtain certification)

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Strong leadership and motivational skills

Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Highly professional and dependable

Safety and customer service oriented

Strong computer and internet skills, including Microsoft Office suite

Job Type: Full-time

 

Required education:

High school or equivalent

Required experience:

Service Management: 5 years

Automotive Operations: 5 years

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