Customer Service Representative Full-Time


General
Naperville, Illinois

Customer Relations Representative Full-Time 

As a Gerald Auto Group Customer Relations Representative, you will be the voice and face of our dealership, so we need someone with a very outgoing personality, a winning attitude and a professional appearance. To be a success in this position, you will need to be reliable, professional, client focused, have a strong ability to multi-task, and have great attention to detail.  

Essential Functions

  1. Welcome clients and visitors and direct to lounge or refer clients to appropriate team member.
  2. Answer and direct phone calls.
  3. Cashiering, maintenance of cash drawer, reconcile discrepancies.
  4. Perform clerical duties such as data entry, typing, stocking inventory, proof-reading, scanning. filing, photocopying, and sorting, as well as other office tasks.
  5. Ordering, receiving, stocking and distribution of supplies.
  6. Perform vehicle inventory analysis: pre-stock and stock in vehicles, used car purchases, dealer trades, lease buyouts/purchases, enter repair orders, check recalls, physical inventory, etc.
  7. Understand and follow receptionist processes and procedures.
  8. Run Reports as needed.
  9. Maintain and monitor key tracking system.
  10. Other duties as assigned by Supervisor.

Competencies

  1. Outgoing Personality with Customer/Client Focus
  2. Attention to Detail
  3. Personal Responsibility/Credibility/Ethical Conduct
  4. Communication and Collaboration Skills
  5. Computer Proficiency
  6. Time Management
  7. Flexibility

Hours of Work

This is a full-time position.  Normal business hours are Monday - Friday 7 am - 9pm and Saturday 7am - 6pm.  Work week will not exceed 40 hours. Designated work hours can be negotiated with Supervisor.

Education and/or Experience

2+ years related experience is a plus.
High school diploma or GED.

Compensation

Compensation is based on experience.

Benefits

Medical, Dental and Vision Insurance as well as supplemental insurance.

401K and Profit sharing

Paid vacations and holidays

Great environment and a drug free workplace

About Us

The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades! We have succeeded in our endeavors because of a profound respect for our customer.  The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service. 

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