Service Advisor

Service Advisor – Gerald Kia Naperville 

Tired of working bell to bell?

Does 45 hours and a 5 day work week sound good to you?

When was the last time you got to take an hour lunch break?

We are close to completion of a 20 bay addition to the shop, as a result we need more service advisors now.

Monday - Friday 8-6 (Service is closed 12:00-1:00 for lunch)

Saturday 7-2 (Once per month with a day off during the week )

Job Description

We are looking more than just Service Advisors, we need people skilled in customer service. 

Experience with Hyundai, Genesis, or Kia preferred. 

Experience with Dealertrack and X-Time a plus.

Must have a history of good CSI!

Job Responsibilities/Skills

• Customer interaction: Greeting customers promptly and courteously, actively listening to their vehicle concerns, and explaining potential repair needs clearly.
• Organizational skills:Managing multiple repair orders simultaneously and keeping accurate records.
• Computer proficiency:Familiarity with dealership management systems for scheduling, repair order creation, and customer information.
• Vehicle inspection: Performing basic visual inspections of the vehicle to identify potential problems.
• Repair order creation: Writing detailed repair orders, including symptoms, suggested repairs, parts needed, and estimated costs.
• Cost estimation: Providing accurate cost breakdowns for repairs, including labor and parts.
• Communication with technicians: Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
• Service scheduling: Scheduling appointments for maintenance and repairs.
• Customer updates: Keeping customers informed about the status of their vehicle repairs.
• Warranty verification: Checking warranty coverage for necessary repairs.
• Selling services: Recommending additional services or maintenance based on vehicle needs, provide accurate estimates of repair or maintenance costs.
• Keep customers informed: Follow up on each repair and keep customers informed of progress or delays
• Completed repairs: Notify customers when vehicles are ready for pick up
• Cashiering: Review and explain repairs and associated costs with customers
• Customer Satisfaction: Handle minor customer concerns and complaints
• Customer satisfaction escalation: Keep Service Manager & Director informed of all problems or potential problems
• CSI: Maintain Customer Satisfaction Index score at or above regional and disrict average

Benefits

• Pay range for this position: $52,000 - $120,000.
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.
• Available Benefits include medical insurance with HSA options that include employer contribution to your HSA.  Dental Insurance, Vision Insurance, Life Insurance.
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match 
• Ancillary supplemental products available.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.