SERVICE ADVISOR

Gerald Hyundai Entry Level Service Advisor

Reports to : Service Manager

The position of entry level service advisor will provide the structure necessary to develop into a full time advisor.
You will be provided with the tools, structure, and environment necessary to produce excellent customer service
while maximizing profit opportunities for the dealership.

Job requirements:

• Willingness to learn
  • Service lane process
  • Gerald Next-level service lane process
• Customer focused personality
• Ability to multitask
• Shift Monday-Saturday 7:00AM-6:00pm
• Utilize service tools to sell and dispatch work in order to maintain technician productivity
  • Tools: Xtime, Routeboard, pre-writes, Xtime Inspect, 
• Strong organizational skills to optimize efficiency
• Customer retention built through proper communication and relationship building

Daily tasks:

• Write a service ticket from greeting in the drive through the full service process
• Confirm Next Day Appointments
• Schedule 1st service appointments for sold customers
• Call and schedule Special order Parts
• Complete active delivery of service customers from 6:00pm-8:00pm
  • Cashier, explanation of Repairs completed, answer any questions about services on MPI, complete delivery of service vehicle to the customer
• Print pre-writes for next days business and organize by advisor/ appointment time
• Do weekly declined services postcards/calls
• Assist in processing internal repair orders
• Provide exceptional customer service with each customer interaction
  • Maintain Customer satisfaction scores above the KIA region/national average
• Any other  tasks assigned from Service Manager or General Manager